By clicking the "Order" button, you agree to the Terms of Sale and the Personal Data Processing Policy.
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Terms of Sale
1. Terms and Definitions.
Seller — Individual Entrepreneur Manylova Anna Alexandrovna.
The Seller is engaged in the sale of Goods and offers the Buyer to conclude a contract of sale for the Goods placed in the Online Store.
OGRNIP (Primary State Registration Number of Individual Entrepreneur) 316745600174349
INN (Taxpayer Identification Number) 744843310801
Legal address (postal address): 141435, Moscow Region, Khimki, Novogorsk District, Sosnovaya St., 130
Email: hello@petyadress.ru
Seller's Payment Details: TOCHKA PJSC BANK «FK OTKRYTIE» Settlement Account 40802810202500133569 Correspondent Account 30101810845250000999 BIC (Bank Identification Code) 044525999
Online Store — the official website of the Seller on the Internet, with the domain name (website): petyadress.ru, which contains information about goods that potential Buyers (consumers) can purchase by placing Orders.
Buyer — any fully capable individual using the Online Store under the terms of these Rules. Within the framework of these Rules of Sale of Goods, the concepts of "Buyer", "User", "Consumer" are synonymous, i.e., they have the same or similar meaning.
Goods — an object of the material world, not withdrawn from civil circulation and offered for sale in the Online Store. The Goods are the subject of the contract of sale concluded between the Seller and the Buyer. The Seller is the owner of the Goods. All relations related to the sale and purchase of the Goods arise between the Seller, who places the Goods in the Online Store, and the Buyer.
Goods with Individually Defined Properties — Goods made (being made) by individual tailoring according to an individual Order of the Buyer. Such Goods cannot be reproduced in mass quantities.
Goods without Individually Defined Properties — Goods manufactured in mass quantities, not by individual tailoring, according to pre-determined sizes.
Order — the Buyer's actions aimed at concluding a contract of sale of the Goods with the Seller, by placing an order for the Goods in the Online Store and delivering the Goods.
Delivery Service — a third party that, under an agreement with the Seller, provides services for the delivery of Orders to Buyers.
Personal Account — the Buyer's personal page in the Online Store, accessible after completing the registration procedure in the Online Store, containing registration (personal) data, and access to which is carried out using a login and password. The Personal Account is used for the Buyer to place Orders and arrange for the delivery of Goods, as well as to receive special offers from the Seller.
2. General Provisions.
2.1. These Rules of Sale of Goods (hereinafter referred to as the "Rules"), as well as information about the Goods presented in the Online Store, constitute a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter – the Civil Code of the RF).
2.2. By being on the website of the Online Store, using the Online Store, ordering Goods through the Online Store, clicking the "Buy" button when placing an Order, the Buyer agrees to the terms of the Rules. In case of disagreement with the Rules, the Buyer must immediately stop using the Online Store and leave it.
2.3. The Buyer agrees that the reviews left by them and the ratings given may be published and used by the Seller on the website of the Online Store or on third-party websites without additional consent from the Buyer. Reviews and attached images (videos) are published and used "as is," preserving the author's grammar and punctuation, under the name of the Buyer specified in the Personal Account or under the name of the Buyer specified when placing an Order without registration on the website of the Online Store. The Buyer is responsible for the accuracy of the information contained in the reviews they leave.
2.4. Obvious errors, including typos, made in the Rules, description of the Goods, delivery conditions, on the website of the Online Store, are not legally binding.
2.5. The Seller reserves the right to make changes to the Rules unilaterally, in connection with which the Buyer undertakes to regularly monitor changes to the Rules, which are posted on the website of the Online Store in the "Rules of Sale" section (https://petyadress.ru/rules). Changes to the Rules come into force immediately after their publication and are considered communicated to the Buyer from the moment of such publication.
3. Registration in the Online Store.
3.1. To place an Order, the Buyer must register on the website of the Online Store. Placing an Order by the Buyer is also allowed without registration on the website of the Online Store.
3.2. The Seller is not responsible for the accuracy, correctness, and reliability of the information provided by the Buyer during registration.
3.3. The Buyer undertakes not to disclose to third parties the login and/or password specified by them during registration. If the Buyer suspects that the security of their login and/or password is compromised or that they could be used without authorization by third parties, the Buyer must immediately notify the Seller by sending a message to the email address hello@petyadress.ru.
3.4. The Buyer is responsible for all possible negative consequences in case of transferring their Personal Account access data to third parties.
4. Placing an Order.
4.1. By placing an Order for Goods in the Online Store, the Buyer enters into contractual relations with the Seller within the framework of the contract of sale of the Goods.
4.2. The Buyer can place an Order in the following ways:
· by phone;
· independently in the Online Store.
4.3. When placing an Order, the Buyer must indicate the following information:
· Name of the Goods;
· Size of the Goods;
· Measurements required for the manufacture of Goods with individually defined properties (goods made by individual tailoring);
· Full name of the Buyer or Full name of the Order recipient;
· Delivery address of the Order;
· Email address;
· Contact phone number.
4.4. The Seller is not responsible for the accuracy, correctness, and reliability of the information provided by the Buyer when placing an Order.
4.5. The Buyer bears full responsibility for providing incorrect information, which resulted in the impossibility of the Seller properly fulfilling its obligations to the Buyer.
4.6. By placing an Order, the Buyer agrees that the Seller may entrust the performance of the contract of sale of the Goods to a third party, while remaining responsible for its performance to the Buyer.
4.7. The information presented in the Online Store and/or Instagram may not fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes, and shapes. If the Buyer has any questions regarding the properties and characteristics of the Goods, they must contact the Seller before placing the Order.
4.8. By placing an Order, the Buyer agrees to receive from the Seller:
· emails;
· push notifications and/or SMS messages to the contact phone number;
· a call to the contact phone number with a proposal to evaluate the quality of the Online Store's work.
4.9. The Seller has the right to refuse the Buyer to accept an Order (block the Buyer's ability to place an Order in the Online Store) in case of repeated cancellation of Orders by the Buyer, as well as in case of violation of the Rules by the Buyer.
4.10. In the absence of the ordered Goods in the Seller's warehouse, including for reasons beyond the Seller's control, the Seller has the right to cancel such Goods from the Order and notify the Buyer by sending an email to the address and/or an SMS message to the contact phone number specified by the Buyer during registration in the Online Store and/or when placing the Order.
4.11. Upon cancellation of the Order, the Seller, within 3 (three) business days, returns the funds paid for the Goods by the same method by which the Goods were paid for and to the details used by the Buyer when paying for the Goods.
4.12. After placing an Order in the Online Store for Goods without individually defined properties (Goods that are not made by individual tailoring), the Buyer is provided with information about the estimated delivery date by sending a message to the email address specified by the Buyer during registration in the Online Store or when placing the Order, or by phone.
5. Order Fulfillment Terms.
5.1. After receiving funds from the Buyer for Goods with individually defined properties (goods made by individual tailoring), the Seller manufactures the Goods within a period of 6 to 10 business days inclusive. The final manufacturing time of the Goods depends on the complexity and volume of work. If the manufacturing deadlines are violated, the Seller undertakes, at the Buyer's request, to return to them in full the funds paid for the Goods within 3 (three) business days from the date of receipt of the request. If the manufacturing deadlines are violated, the Seller and the Buyer have the right to agree on new acceptable manufacturing deadlines.
6. Payment for Goods.
6.1. The price of the Goods is indicated in the Online Store. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller, at the first opportunity, informs the Buyer to confirm the Order at the corrected price or cancel the Order. If the Seller could not contact the Buyer in such a situation, this Order is considered canceled. If the Order was paid for, the Seller returns to the Buyer the amount paid for the Order by the same method by which it was paid.
6.2. The price of the Goods may be changed by the Seller unilaterally. The price of the Goods is indicated at the final stage of placing the Order and is valid at the moment the "Pay" button is clicked. The price for the Goods ordered by the Buyer is not subject to change.
6.3. The payment method is set by the Seller independently and individually for each Product. The payment method for the Goods may be changed by the Seller at any time unilaterally. The agreed payment method is the method chosen by the Buyer from the available payment methods for this Product when placing the Order.
6.4. In case the Buyer places an Order for Goods with individually defined properties (goods made by individual tailoring), the Buyer is obliged to prepay the Seller the price of the Goods in the amount of 100% by non-cash transfer of funds to the Seller's bank account. In case the Buyer places an Order for Goods without individually defined properties (goods not made by individual tailoring), the Buyer is obliged to prepay the Seller the price of the Goods in the amount of 100% by non-cash transfer of funds to the Seller's bank account, if the delivery of the Order will be made outside the city of Moscow. For prepaid Goods, the Order is accepted for processing only after the Buyer's funds are credited to the Seller's settlement account. For Orders delivered within the city of Moscow (including the territory within the Moscow Ring Road - MKAD), prepayment of 100% of the price of the Goods is not mandatory.
6.5. When paying for Goods using bank cards, transaction authorization is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this transaction. Fraudulent transactions with bank cards fall under Article 159 of the Criminal Code of the Russian Federation. For additional protection against fraudulent actions, the data specified by the Buyer during registration in the Online Store and/or when placing an Order (including personal data) may be transferred to the bank processing transactions for payment of Orders placed in the Online Store.
6.6. To avoid cases of unauthorized use of bank cards during payment, all Orders placed in the Online Store and prepaid by bank card may be verified by the Seller. The Seller reserves the right to cancel the Order without giving a reason. The cost of the Order is refunded to the owner's bank card.
6.7. The Seller has the right to provide the Buyer with discounts on the Goods and establish a bonus program. The Seller may, at its discretion, restrict the terms of discounts. The types of discounts, bonuses, the procedure and conditions for their accrual are indicated in the Online Store in the "Discounts, Bonuses" section and may be changed by the Seller unilaterally. If the Buyer wishes to use an available discount on the Goods, they must pay for the Goods before the discount expiration date.
6.8. Payment to the courier is made directly at the moment of delivery of the Order. The Buyer must inform the courier at the moment of their call about payment for the Order upon receipt by bank card. After paying for the Order upon receipt by bank card, the Buyer receives a receipt from the courier.
6.9. When placing an Order, the Buyer can use the function of non-cash payment by invoice. This type of payment is available for both legal entities and individuals. The invoice is generated by the Seller and sent to the Buyer's email address specified during registration in the Online Store or when placing the Order.
7. Delivery.
7.1. Delivery territory: Russian Federation, countries worldwide. The Buyer agrees that the territory of delivery of Goods may be limited by the Seller at its discretion unilaterally.
7.2. Delivery of the Order within the city of Moscow is carried out at the Seller's expense. The Seller will make every effort to comply with delivery times; however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller. Delivery of the Order to other localities is carried out at the Buyer's expense. The final terms of receipt of the Order by the Buyer depend on the address and region of delivery, the work of a particular Delivery Service, and do not directly depend on the Seller.
7.3. The cost of delivery of each Order is calculated individually by the Delivery Service and may depend on the weight of the Goods, delivery address, delivery method, and other conditions set by the Delivery Service.
7.4. International delivery of the Order (delivery outside the Russian Federation) is carried out with 100% prepayment of the Order.
7.5. On the day of delivery of the Order, a representative of the Seller or the Delivery Service contacts the Buyer at the phone number specified by them when placing the Order to agree on the exact delivery time within the interval indicated by the Buyer, as well as to obtain the necessary information from the Buyer for the possibility of access (passage) to the address specified by the Buyer. If the Buyer does not answer the call from the representative of the Seller or the Delivery Service, the Seller has the right to postpone the delivery with the Buyer's consent to another time and/or another day. If the Buyer does not get in touch with the Seller or the Delivery Service and/or does not agree on another time and/or day of delivery, the Seller's obligation to deliver the Order is considered properly fulfilled, and the Buyer is considered to have refused the Order and the performance of the contract. If the delivery of the Goods is made, but the Goods were not transferred to the Buyer through their fault, subsequent delivery is carried out at the Buyer's expense and on new terms, which the Buyer must agree with the Seller.
7.6. The delivered Order is transferred to the Buyer at the address specified by them, and in the absence of the Buyer - to any person who provides information about the Order (Order number and/or Full name of the person specified in the Order as the recipient) or other (including electronic) confirmation of the conclusion of the contract or placement of the Order.
7.7. To avoid cases of fraud, as well as to fulfill the assumed obligations, when handing over a prepaid Order, the person delivering the Order has the right to request an identity document of the Buyer (recipient), and also indicate the type and number of the document provided by the Buyer (recipient) on the Order receipt. The Seller guarantees the confidentiality and protection of the Buyer's (recipient's) personal data.
7.8. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to them and/or the Buyer (or the person indicated by them) signs the documents confirming the delivery of the Order. In case of non-delivery of the Order due to the Seller's fault, the Seller reimburses the Buyer for the cost of the prepaid Order and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
7.9. The Seller's obligation to transfer the Goods to the Buyer is considered fulfilled at the moment the Goods are handed over to the Buyer (or the person indicated by them) by the Seller or an employee of the Delivery Service of the Goods, or the Goods are received by the Buyer (or the person indicated by them) at the post office or at a pre-agreed pick-up point (including a pickup point). The Seller's obligation to transfer the Goods to the Buyer is also considered fulfilled at the moment the Goods are handed over to the Delivery Service (carrier) or postal organization for delivery to the Buyer.
7.10. The Buyer (the person indicated by them) to whom the Goods are delivered is obliged to inspect them, check the appearance, packaging of the Order, quantity of the Goods, completeness, assortment, and accept the Goods. If obvious defects are found in the Goods, the Buyer has the right to refuse the Goods upon receipt and return the Goods back at the Seller's expense. Any subsequent return of the Goods is carried out at the Buyer's expense. In the absence of claims to the delivered Goods, the Buyer (the person indicated by them) signs the document provided by the courier (representative of the Seller) or an employee of the Delivery Service, and pays for the Order (in the absence of 100% prepayment). The signature on the delivery documents indicates that no claims have been made regarding the Goods by the Recipient and the Seller has fully and properly fulfilled its obligation to transfer the Goods.
7.11. The time the couriers (representatives of the Seller) making deliveries to the Buyer's address in Moscow are present is limited to 15 minutes. The presence time of employees of the Delivery Service is set by each Delivery Service independently and may vary both upwards and downwards depending on the delivery conditions of the respective Delivery Service.
7.12. The Buyer's failure to appear for the Order at the pick-up point or failure to perform other necessary actions to accept the Goods within the specified period is considered by the Seller as the Buyer's refusal to perform the contract. In the absence of information from the Buyer about the procedure for returning the funds paid for such Goods, the Seller returns them by the same method (and to the same details) by which the Goods were paid for. In this case, when returning funds, the Seller has the right to deduct the costs of delivery of the Goods from the Buyer.
7.13. When receiving the Order at the post office, the Buyer (the person indicated by them), after paying for the delivered Order, has the right to open the packaging in the presence of Russian Post employees, inspect the Goods, check the quantity, assortment, and completeness of the Goods. In case of claims to the delivered Goods (manufacturing defect, underpacking, other claims), at the direction of the Buyer (the person indicated by them), the Russian Post employees draw up a report on the identified discrepancies. In case of return of Goods delivered via Russian Post due to claims to the Goods, the Buyer (the person indicated by them) is obliged to attach to the shipment containing the returned Goods the following documents:
· a signed application for return;
· a copy of the report on identified discrepancies;
· a copy of the payment receipt;
· a copy of the shipment inventory.
8. Refusal of Goods, Return, Exchange of Goods.
8.1. The Buyer has the right to refuse the Goods purchased in the Online Store at any time before its transfer, and after the transfer of the Goods - within 7 (seven) days.
8.2. If the contract of sale with the Buyer by its nature is not a retail sale contract concluded by remote means, the Buyer may return or exchange goods of proper quality within 14 days, not counting the day of receipt of the Order, if the Goods do not fit in form, dimensions, style, color, size, or configuration. Return of Goods of proper quality is possible provided that their presentation, consumer properties are preserved, as well as the document confirming the fact and conditions of purchase of the said Goods. At the same time, the Goods should not show signs of use and/or wear and/or other signs of use, and there should be original and undamaged packaging, labels, marking tapes, tags. The list of goods not subject to exchange is specified in clause 15 of the Rules (applies to cases where the contract of sale with the Buyer by its nature is not a retail sale contract concluded by remote means).
8.3. The Buyer does not have the right to refuse Goods of proper quality with individually defined properties (Goods made by individual tailoring), if the said Goods can be used exclusively by the Buyer purchasing them.
8.4. Upon the Buyer's refusal of the Goods, the Seller returns to the Buyer the amount of money paid by them under the contract, excluding the Seller's expenses for delivery from the Buyer of the returned Goods, no later than 10 (ten) days from the date the Buyer submits the corresponding written request.
8.5. In all cases related to the return of Goods, the Buyer must fill out an application for return in the form established by the Seller (download the form at the link: https://petyadress.ru/statement) and transfer the signed application to the Seller along with the Goods.
8.6. The consequences of the sale of Goods of improper quality are established by the provisions provided for in Articles 18 - 24 of the Law of the Russian Federation of 07.02.1992 No. 2300-1 "On Protection of Consumer Rights" (hereinafter – the Law on Protection of Consumer Rights). The Buyer can read the specified articles of the law here: http://www.consultant.ru/document/cons_doc_LAW_305/
9. Warranty Period.
9.1. The warranty period and shelf life for Goods are not established. The service life of the Goods is 2 (two) years from the moment of transfer of the Goods to the Buyer, provided that the Goods are used correctly and cared for properly.
9.2. The Buyer has the right to make the demands provided for in Article 18 of the Law on Protection of Consumer Rights to the Seller (manufacturer, importer) regarding defects in the goods if they are discovered during the service life.
9.3. The service life established by the manufacturer is indicated in the description of the Goods. If defects in the Goods are discovered within two years, the Buyer has the right to present to the Seller (manufacturer) the demands provided for in Article 18 of the Law on Protection of Consumer Rights, if the Buyer proves that the defects in the Goods arose before its transfer to the Buyer or for reasons that arose before that moment.
10. Intellectual Property.
10.1. All textual information, graphic images, videos, and any other information located in the Online Store are the property of the Seller and/or its partners (counteragents). The use of this information by third parties is allowed only with the written permission of the Seller.
11. Guarantees and Liability.
11.1. The Seller is not liable for damage caused to the Buyer due to improper use of Goods purchased (ordered) in the Online Store.
11.2. The Buyer undertakes not to use the purchased (ordered) Goods for commercial purposes.
12. Confidentiality and Protection of Personal Information.
12.1. Any person can familiarize themselves with the Seller's Policy regarding the processing of personal data here: https://petyadress.ru/policy.
13. Miscellaneous.
13.1. The law of the Russian Federation applies to the relations between the Seller and the Buyer.
13.2. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relations with the Buyer to third parties.
13.3. The Online Store and the services provided through it may be partially or completely temporarily unavailable due to maintenance or other work or for any other technical reasons, which is not a violation of any rights of the Buyer or current legislation. The technical service has the right to periodically carry out necessary maintenance or other work in the Online Store with or without prior notice to Buyers.
13.4. The Buyer, in case of questions, suggestions, claims, must contact the Seller by phone +7 903 551-15-71, at the email address specified in clause 1 of the Rules, or through the feedback form in the Online Store. All disputes and disagreements that may arise between the Seller and the Buyer will be resolved through negotiations. Disputes not settled during negotiations are resolved in court in the manner prescribed by the current legislation of the Russian Federation.
13.5. The court's recognition of the invalidity of any provision of the Rules does not entail the invalidity of the remaining provisions.
13.6. The Rules (public offer), response to the public offer, various notices under the contract, including those related to amendment and termination of the contract, signed with a simple electronic signature, are recognized as electronic documents equivalent to documents on paper signed with a handwritten signature. A simple electronic signature is the Buyer's email address specified during registration in the Online Store and/or when placing an Order.
14. Validity Period of the Rules as a Public Offer.
14.1. The Rules (this public offer) come into force from the moment of their (its) acceptance by the Buyer and are valid until the withdrawal of acceptance of the Rules (public offer) or until their (its) actual performance, whichever comes first.
15. List of Non-Food Goods of Proper Quality Not Subject to Exchange.
Approved by the Decree of the Government of the Russian Federation of December 31, 2020 No. 2463 "On Approval of the Rules for the Sale of Goods under a Retail Sale Contract, the List of Durable Goods to Which the Consumer's Requirement for the Free Provision of a Goods with the Same Basic Consumer Properties for the Period of Repair or Replacement of Such Goods Does Not Apply, and the List of Non-Food Goods of Proper Quality Not Subject to Exchange, as well as on Amending Certain Acts of the Government of the Russian Federation".
15.1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical devices, oral hygiene products, spectacle lenses, childcare items), medicines.
15.2. Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar goods).
15.3. Perfume and cosmetic goods.
15.4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods from non-woven materials like fabrics - ribbons, braid, lace, etc.), cable products (wires, cords, cables), construction and finishing materials (linoleum, film, carpeting, etc.) and other goods, the price of which is determined per unit of length.
15.5. Sewing and knitwear (underwear sewing and knitwear, hosiery).
15.6. Products and materials, wholly or partly made of polymeric materials and in contact with food (tableware and kitchenware, containers and packaging materials for storage and transportation of food products, including for single use).
15.7. Household chemicals, pesticides and agrochemicals.
15.8. Household furniture sets.
15.9. Jewelry and other articles made of precious metals and/or precious stones, cut precious stones.
15.10. Cars and motorcycles, trailers for them, numbered units (engine, engine cylinder block, chassis (frame), body (cabin) of a motor vehicle or self-propelled machine, as well as gearbox and axle of a self-propelled machine) for cars and motorcycles, mobile means of small-scale mechanization of agricultural work, pleasure craft and other household watercraft.
15.11. Technically complex household goods for which warranty periods of at least one year are established.
15.12. Civilian weapons, essential parts of civilian firearms, cartridges for civilian weapons, as well as initiating and igniting substances and materials for independent loading of cartridges for civilian long-barreled firearms.
15.13. Animals and plants.
15.14. Non-periodical publications (books, brochures, albums, cartographic and music publications, sheet art publications, calendars, booklets, publications reproduced on technical information carriers).
1. Terms and Definitions.
Seller — Individual Entrepreneur Manylova Anna Alexandrovna.
The Seller is engaged in the sale of Goods and offers the Buyer to conclude a contract of sale for the Goods placed in the Online Store.
OGRNIP (Primary State Registration Number of Individual Entrepreneur) 316745600174349
INN (Taxpayer Identification Number) 744843310801
Legal address (postal address): 141435, Moscow Region, Khimki, Novogorsk District, Sosnovaya St., 130
Email: hello@petyadress.ru
Seller's Payment Details: TOCHKA PJSC BANK «FK OTKRYTIE» Settlement Account 40802810202500133569 Correspondent Account 30101810845250000999 BIC (Bank Identification Code) 044525999
Online Store — the official website of the Seller on the Internet, with the domain name (website): petyadress.ru, which contains information about goods that potential Buyers (consumers) can purchase by placing Orders.
Buyer — any fully capable individual using the Online Store under the terms of these Rules. Within the framework of these Rules of Sale of Goods, the concepts of "Buyer", "User", "Consumer" are synonymous, i.e., they have the same or similar meaning.
Goods — an object of the material world, not withdrawn from civil circulation and offered for sale in the Online Store. The Goods are the subject of the contract of sale concluded between the Seller and the Buyer. The Seller is the owner of the Goods. All relations related to the sale and purchase of the Goods arise between the Seller, who places the Goods in the Online Store, and the Buyer.
Goods with Individually Defined Properties — Goods made (being made) by individual tailoring according to an individual Order of the Buyer. Such Goods cannot be reproduced in mass quantities.
Goods without Individually Defined Properties — Goods manufactured in mass quantities, not by individual tailoring, according to pre-determined sizes.
Order — the Buyer's actions aimed at concluding a contract of sale of the Goods with the Seller, by placing an order for the Goods in the Online Store and delivering the Goods.
Delivery Service — a third party that, under an agreement with the Seller, provides services for the delivery of Orders to Buyers.
Personal Account — the Buyer's personal page in the Online Store, accessible after completing the registration procedure in the Online Store, containing registration (personal) data, and access to which is carried out using a login and password. The Personal Account is used for the Buyer to place Orders and arrange for the delivery of Goods, as well as to receive special offers from the Seller.
2. General Provisions.
2.1. These Rules of Sale of Goods (hereinafter referred to as the "Rules"), as well as information about the Goods presented in the Online Store, constitute a public offer in accordance with Article 435 and Part 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter – the Civil Code of the RF).
2.2. By being on the website of the Online Store, using the Online Store, ordering Goods through the Online Store, clicking the "Buy" button when placing an Order, the Buyer agrees to the terms of the Rules. In case of disagreement with the Rules, the Buyer must immediately stop using the Online Store and leave it.
2.3. The Buyer agrees that the reviews left by them and the ratings given may be published and used by the Seller on the website of the Online Store or on third-party websites without additional consent from the Buyer. Reviews and attached images (videos) are published and used "as is," preserving the author's grammar and punctuation, under the name of the Buyer specified in the Personal Account or under the name of the Buyer specified when placing an Order without registration on the website of the Online Store. The Buyer is responsible for the accuracy of the information contained in the reviews they leave.
2.4. Obvious errors, including typos, made in the Rules, description of the Goods, delivery conditions, on the website of the Online Store, are not legally binding.
2.5. The Seller reserves the right to make changes to the Rules unilaterally, in connection with which the Buyer undertakes to regularly monitor changes to the Rules, which are posted on the website of the Online Store in the "Rules of Sale" section (https://petyadress.ru/rules). Changes to the Rules come into force immediately after their publication and are considered communicated to the Buyer from the moment of such publication.
3. Registration in the Online Store.
3.1. To place an Order, the Buyer must register on the website of the Online Store. Placing an Order by the Buyer is also allowed without registration on the website of the Online Store.
3.2. The Seller is not responsible for the accuracy, correctness, and reliability of the information provided by the Buyer during registration.
3.3. The Buyer undertakes not to disclose to third parties the login and/or password specified by them during registration. If the Buyer suspects that the security of their login and/or password is compromised or that they could be used without authorization by third parties, the Buyer must immediately notify the Seller by sending a message to the email address hello@petyadress.ru.
3.4. The Buyer is responsible for all possible negative consequences in case of transferring their Personal Account access data to third parties.
4. Placing an Order.
4.1. By placing an Order for Goods in the Online Store, the Buyer enters into contractual relations with the Seller within the framework of the contract of sale of the Goods.
4.2. The Buyer can place an Order in the following ways:
· by phone;
· independently in the Online Store.
4.3. When placing an Order, the Buyer must indicate the following information:
· Name of the Goods;
· Size of the Goods;
· Measurements required for the manufacture of Goods with individually defined properties (goods made by individual tailoring);
· Full name of the Buyer or Full name of the Order recipient;
· Delivery address of the Order;
· Email address;
· Contact phone number.
4.4. The Seller is not responsible for the accuracy, correctness, and reliability of the information provided by the Buyer when placing an Order.
4.5. The Buyer bears full responsibility for providing incorrect information, which resulted in the impossibility of the Seller properly fulfilling its obligations to the Buyer.
4.6. By placing an Order, the Buyer agrees that the Seller may entrust the performance of the contract of sale of the Goods to a third party, while remaining responsible for its performance to the Buyer.
4.7. The information presented in the Online Store and/or Instagram may not fully convey reliable information about the properties and characteristics of the Goods, including colors, sizes, and shapes. If the Buyer has any questions regarding the properties and characteristics of the Goods, they must contact the Seller before placing the Order.
4.8. By placing an Order, the Buyer agrees to receive from the Seller:
· emails;
· push notifications and/or SMS messages to the contact phone number;
· a call to the contact phone number with a proposal to evaluate the quality of the Online Store's work.
4.9. The Seller has the right to refuse the Buyer to accept an Order (block the Buyer's ability to place an Order in the Online Store) in case of repeated cancellation of Orders by the Buyer, as well as in case of violation of the Rules by the Buyer.
4.10. In the absence of the ordered Goods in the Seller's warehouse, including for reasons beyond the Seller's control, the Seller has the right to cancel such Goods from the Order and notify the Buyer by sending an email to the address and/or an SMS message to the contact phone number specified by the Buyer during registration in the Online Store and/or when placing the Order.
4.11. Upon cancellation of the Order, the Seller, within 3 (three) business days, returns the funds paid for the Goods by the same method by which the Goods were paid for and to the details used by the Buyer when paying for the Goods.
4.12. After placing an Order in the Online Store for Goods without individually defined properties (Goods that are not made by individual tailoring), the Buyer is provided with information about the estimated delivery date by sending a message to the email address specified by the Buyer during registration in the Online Store or when placing the Order, or by phone.
5. Order Fulfillment Terms.
5.1. After receiving funds from the Buyer for Goods with individually defined properties (goods made by individual tailoring), the Seller manufactures the Goods within a period of 6 to 10 business days inclusive. The final manufacturing time of the Goods depends on the complexity and volume of work. If the manufacturing deadlines are violated, the Seller undertakes, at the Buyer's request, to return to them in full the funds paid for the Goods within 3 (three) business days from the date of receipt of the request. If the manufacturing deadlines are violated, the Seller and the Buyer have the right to agree on new acceptable manufacturing deadlines.
6. Payment for Goods.
6.1. The price of the Goods is indicated in the Online Store. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller, at the first opportunity, informs the Buyer to confirm the Order at the corrected price or cancel the Order. If the Seller could not contact the Buyer in such a situation, this Order is considered canceled. If the Order was paid for, the Seller returns to the Buyer the amount paid for the Order by the same method by which it was paid.
6.2. The price of the Goods may be changed by the Seller unilaterally. The price of the Goods is indicated at the final stage of placing the Order and is valid at the moment the "Pay" button is clicked. The price for the Goods ordered by the Buyer is not subject to change.
6.3. The payment method is set by the Seller independently and individually for each Product. The payment method for the Goods may be changed by the Seller at any time unilaterally. The agreed payment method is the method chosen by the Buyer from the available payment methods for this Product when placing the Order.
6.4. In case the Buyer places an Order for Goods with individually defined properties (goods made by individual tailoring), the Buyer is obliged to prepay the Seller the price of the Goods in the amount of 100% by non-cash transfer of funds to the Seller's bank account. In case the Buyer places an Order for Goods without individually defined properties (goods not made by individual tailoring), the Buyer is obliged to prepay the Seller the price of the Goods in the amount of 100% by non-cash transfer of funds to the Seller's bank account, if the delivery of the Order will be made outside the city of Moscow. For prepaid Goods, the Order is accepted for processing only after the Buyer's funds are credited to the Seller's settlement account. For Orders delivered within the city of Moscow (including the territory within the Moscow Ring Road - MKAD), prepayment of 100% of the price of the Goods is not mandatory.
6.5. When paying for Goods using bank cards, transaction authorization is carried out by the bank. If the bank has reason to believe that the transaction is fraudulent, the bank has the right to refuse to carry out this transaction. Fraudulent transactions with bank cards fall under Article 159 of the Criminal Code of the Russian Federation. For additional protection against fraudulent actions, the data specified by the Buyer during registration in the Online Store and/or when placing an Order (including personal data) may be transferred to the bank processing transactions for payment of Orders placed in the Online Store.
6.6. To avoid cases of unauthorized use of bank cards during payment, all Orders placed in the Online Store and prepaid by bank card may be verified by the Seller. The Seller reserves the right to cancel the Order without giving a reason. The cost of the Order is refunded to the owner's bank card.
6.7. The Seller has the right to provide the Buyer with discounts on the Goods and establish a bonus program. The Seller may, at its discretion, restrict the terms of discounts. The types of discounts, bonuses, the procedure and conditions for their accrual are indicated in the Online Store in the "Discounts, Bonuses" section and may be changed by the Seller unilaterally. If the Buyer wishes to use an available discount on the Goods, they must pay for the Goods before the discount expiration date.
6.8. Payment to the courier is made directly at the moment of delivery of the Order. The Buyer must inform the courier at the moment of their call about payment for the Order upon receipt by bank card. After paying for the Order upon receipt by bank card, the Buyer receives a receipt from the courier.
6.9. When placing an Order, the Buyer can use the function of non-cash payment by invoice. This type of payment is available for both legal entities and individuals. The invoice is generated by the Seller and sent to the Buyer's email address specified during registration in the Online Store or when placing the Order.
7. Delivery.
7.1. Delivery territory: Russian Federation, countries worldwide. The Buyer agrees that the territory of delivery of Goods may be limited by the Seller at its discretion unilaterally.
7.2. Delivery of the Order within the city of Moscow is carried out at the Seller's expense. The Seller will make every effort to comply with delivery times; however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller. Delivery of the Order to other localities is carried out at the Buyer's expense. The final terms of receipt of the Order by the Buyer depend on the address and region of delivery, the work of a particular Delivery Service, and do not directly depend on the Seller.
7.3. The cost of delivery of each Order is calculated individually by the Delivery Service and may depend on the weight of the Goods, delivery address, delivery method, and other conditions set by the Delivery Service.
7.4. International delivery of the Order (delivery outside the Russian Federation) is carried out with 100% prepayment of the Order.
7.5. On the day of delivery of the Order, a representative of the Seller or the Delivery Service contacts the Buyer at the phone number specified by them when placing the Order to agree on the exact delivery time within the interval indicated by the Buyer, as well as to obtain the necessary information from the Buyer for the possibility of access (passage) to the address specified by the Buyer. If the Buyer does not answer the call from the representative of the Seller or the Delivery Service, the Seller has the right to postpone the delivery with the Buyer's consent to another time and/or another day. If the Buyer does not get in touch with the Seller or the Delivery Service and/or does not agree on another time and/or day of delivery, the Seller's obligation to deliver the Order is considered properly fulfilled, and the Buyer is considered to have refused the Order and the performance of the contract. If the delivery of the Goods is made, but the Goods were not transferred to the Buyer through their fault, subsequent delivery is carried out at the Buyer's expense and on new terms, which the Buyer must agree with the Seller.
7.6. The delivered Order is transferred to the Buyer at the address specified by them, and in the absence of the Buyer - to any person who provides information about the Order (Order number and/or Full name of the person specified in the Order as the recipient) or other (including electronic) confirmation of the conclusion of the contract or placement of the Order.
7.7. To avoid cases of fraud, as well as to fulfill the assumed obligations, when handing over a prepaid Order, the person delivering the Order has the right to request an identity document of the Buyer (recipient), and also indicate the type and number of the document provided by the Buyer (recipient) on the Order receipt. The Seller guarantees the confidentiality and protection of the Buyer's (recipient's) personal data.
7.8. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to them and/or the Buyer (or the person indicated by them) signs the documents confirming the delivery of the Order. In case of non-delivery of the Order due to the Seller's fault, the Seller reimburses the Buyer for the cost of the prepaid Order and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
7.9. The Seller's obligation to transfer the Goods to the Buyer is considered fulfilled at the moment the Goods are handed over to the Buyer (or the person indicated by them) by the Seller or an employee of the Delivery Service of the Goods, or the Goods are received by the Buyer (or the person indicated by them) at the post office or at a pre-agreed pick-up point (including a pickup point). The Seller's obligation to transfer the Goods to the Buyer is also considered fulfilled at the moment the Goods are handed over to the Delivery Service (carrier) or postal organization for delivery to the Buyer.
7.10. The Buyer (the person indicated by them) to whom the Goods are delivered is obliged to inspect them, check the appearance, packaging of the Order, quantity of the Goods, completeness, assortment, and accept the Goods. If obvious defects are found in the Goods, the Buyer has the right to refuse the Goods upon receipt and return the Goods back at the Seller's expense. Any subsequent return of the Goods is carried out at the Buyer's expense. In the absence of claims to the delivered Goods, the Buyer (the person indicated by them) signs the document provided by the courier (representative of the Seller) or an employee of the Delivery Service, and pays for the Order (in the absence of 100% prepayment). The signature on the delivery documents indicates that no claims have been made regarding the Goods by the Recipient and the Seller has fully and properly fulfilled its obligation to transfer the Goods.
7.11. The time the couriers (representatives of the Seller) making deliveries to the Buyer's address in Moscow are present is limited to 15 minutes. The presence time of employees of the Delivery Service is set by each Delivery Service independently and may vary both upwards and downwards depending on the delivery conditions of the respective Delivery Service.
7.12. The Buyer's failure to appear for the Order at the pick-up point or failure to perform other necessary actions to accept the Goods within the specified period is considered by the Seller as the Buyer's refusal to perform the contract. In the absence of information from the Buyer about the procedure for returning the funds paid for such Goods, the Seller returns them by the same method (and to the same details) by which the Goods were paid for. In this case, when returning funds, the Seller has the right to deduct the costs of delivery of the Goods from the Buyer.
7.13. When receiving the Order at the post office, the Buyer (the person indicated by them), after paying for the delivered Order, has the right to open the packaging in the presence of Russian Post employees, inspect the Goods, check the quantity, assortment, and completeness of the Goods. In case of claims to the delivered Goods (manufacturing defect, underpacking, other claims), at the direction of the Buyer (the person indicated by them), the Russian Post employees draw up a report on the identified discrepancies. In case of return of Goods delivered via Russian Post due to claims to the Goods, the Buyer (the person indicated by them) is obliged to attach to the shipment containing the returned Goods the following documents:
· a signed application for return;
· a copy of the report on identified discrepancies;
· a copy of the payment receipt;
· a copy of the shipment inventory.
8. Refusal of Goods, Return, Exchange of Goods.
8.1. The Buyer has the right to refuse the Goods purchased in the Online Store at any time before its transfer, and after the transfer of the Goods - within 7 (seven) days.
8.2. If the contract of sale with the Buyer by its nature is not a retail sale contract concluded by remote means, the Buyer may return or exchange goods of proper quality within 14 days, not counting the day of receipt of the Order, if the Goods do not fit in form, dimensions, style, color, size, or configuration. Return of Goods of proper quality is possible provided that their presentation, consumer properties are preserved, as well as the document confirming the fact and conditions of purchase of the said Goods. At the same time, the Goods should not show signs of use and/or wear and/or other signs of use, and there should be original and undamaged packaging, labels, marking tapes, tags. The list of goods not subject to exchange is specified in clause 15 of the Rules (applies to cases where the contract of sale with the Buyer by its nature is not a retail sale contract concluded by remote means).
8.3. The Buyer does not have the right to refuse Goods of proper quality with individually defined properties (Goods made by individual tailoring), if the said Goods can be used exclusively by the Buyer purchasing them.
8.4. Upon the Buyer's refusal of the Goods, the Seller returns to the Buyer the amount of money paid by them under the contract, excluding the Seller's expenses for delivery from the Buyer of the returned Goods, no later than 10 (ten) days from the date the Buyer submits the corresponding written request.
8.5. In all cases related to the return of Goods, the Buyer must fill out an application for return in the form established by the Seller (download the form at the link: https://petyadress.ru/statement) and transfer the signed application to the Seller along with the Goods.
8.6. The consequences of the sale of Goods of improper quality are established by the provisions provided for in Articles 18 - 24 of the Law of the Russian Federation of 07.02.1992 No. 2300-1 "On Protection of Consumer Rights" (hereinafter – the Law on Protection of Consumer Rights). The Buyer can read the specified articles of the law here: http://www.consultant.ru/document/cons_doc_LAW_305/
9. Warranty Period.
9.1. The warranty period and shelf life for Goods are not established. The service life of the Goods is 2 (two) years from the moment of transfer of the Goods to the Buyer, provided that the Goods are used correctly and cared for properly.
9.2. The Buyer has the right to make the demands provided for in Article 18 of the Law on Protection of Consumer Rights to the Seller (manufacturer, importer) regarding defects in the goods if they are discovered during the service life.
9.3. The service life established by the manufacturer is indicated in the description of the Goods. If defects in the Goods are discovered within two years, the Buyer has the right to present to the Seller (manufacturer) the demands provided for in Article 18 of the Law on Protection of Consumer Rights, if the Buyer proves that the defects in the Goods arose before its transfer to the Buyer or for reasons that arose before that moment.
10. Intellectual Property.
10.1. All textual information, graphic images, videos, and any other information located in the Online Store are the property of the Seller and/or its partners (counteragents). The use of this information by third parties is allowed only with the written permission of the Seller.
11. Guarantees and Liability.
11.1. The Seller is not liable for damage caused to the Buyer due to improper use of Goods purchased (ordered) in the Online Store.
11.2. The Buyer undertakes not to use the purchased (ordered) Goods for commercial purposes.
12. Confidentiality and Protection of Personal Information.
12.1. Any person can familiarize themselves with the Seller's Policy regarding the processing of personal data here: https://petyadress.ru/policy.
13. Miscellaneous.
13.1. The law of the Russian Federation applies to the relations between the Seller and the Buyer.
13.2. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relations with the Buyer to third parties.
13.3. The Online Store and the services provided through it may be partially or completely temporarily unavailable due to maintenance or other work or for any other technical reasons, which is not a violation of any rights of the Buyer or current legislation. The technical service has the right to periodically carry out necessary maintenance or other work in the Online Store with or without prior notice to Buyers.
13.4. The Buyer, in case of questions, suggestions, claims, must contact the Seller by phone +7 903 551-15-71, at the email address specified in clause 1 of the Rules, or through the feedback form in the Online Store. All disputes and disagreements that may arise between the Seller and the Buyer will be resolved through negotiations. Disputes not settled during negotiations are resolved in court in the manner prescribed by the current legislation of the Russian Federation.
13.5. The court's recognition of the invalidity of any provision of the Rules does not entail the invalidity of the remaining provisions.
13.6. The Rules (public offer), response to the public offer, various notices under the contract, including those related to amendment and termination of the contract, signed with a simple electronic signature, are recognized as electronic documents equivalent to documents on paper signed with a handwritten signature. A simple electronic signature is the Buyer's email address specified during registration in the Online Store and/or when placing an Order.
14. Validity Period of the Rules as a Public Offer.
14.1. The Rules (this public offer) come into force from the moment of their (its) acceptance by the Buyer and are valid until the withdrawal of acceptance of the Rules (public offer) or until their (its) actual performance, whichever comes first.
15. List of Non-Food Goods of Proper Quality Not Subject to Exchange.
Approved by the Decree of the Government of the Russian Federation of December 31, 2020 No. 2463 "On Approval of the Rules for the Sale of Goods under a Retail Sale Contract, the List of Durable Goods to Which the Consumer's Requirement for the Free Provision of a Goods with the Same Basic Consumer Properties for the Period of Repair or Replacement of Such Goods Does Not Apply, and the List of Non-Food Goods of Proper Quality Not Subject to Exchange, as well as on Amending Certain Acts of the Government of the Russian Federation".
15.1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical devices, oral hygiene products, spectacle lenses, childcare items), medicines.
15.2. Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar goods).
15.3. Perfume and cosmetic goods.
15.4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods from non-woven materials like fabrics - ribbons, braid, lace, etc.), cable products (wires, cords, cables), construction and finishing materials (linoleum, film, carpeting, etc.) and other goods, the price of which is determined per unit of length.
15.5. Sewing and knitwear (underwear sewing and knitwear, hosiery).
15.6. Products and materials, wholly or partly made of polymeric materials and in contact with food (tableware and kitchenware, containers and packaging materials for storage and transportation of food products, including for single use).
15.7. Household chemicals, pesticides and agrochemicals.
15.8. Household furniture sets.
15.9. Jewelry and other articles made of precious metals and/or precious stones, cut precious stones.
15.10. Cars and motorcycles, trailers for them, numbered units (engine, engine cylinder block, chassis (frame), body (cabin) of a motor vehicle or self-propelled machine, as well as gearbox and axle of a self-propelled machine) for cars and motorcycles, mobile means of small-scale mechanization of agricultural work, pleasure craft and other household watercraft.
15.11. Technically complex household goods for which warranty periods of at least one year are established.
15.12. Civilian weapons, essential parts of civilian firearms, cartridges for civilian weapons, as well as initiating and igniting substances and materials for independent loading of cartridges for civilian long-barreled firearms.
15.13. Animals and plants.
15.14. Non-periodical publications (books, brochures, albums, cartographic and music publications, sheet art publications, calendars, booklets, publications reproduced on technical information carriers).